Refund policy

Ready-to-ship products

You can return a ready-to-ship item within 30 days of receiving it in Australia, or 60 days for international orders. Items must be unworn, unwashed and in their original condition, with tags and packaging. Items we receive worn or washed will be sent back to you.

To start a return, email info@cyphrcombat.com with your order number. We'll reply with approval and the return address. Please send the item within two weeks of approval. We can't accept items sent back without an approved return.

You pay for return shipping, and original shipping costs aren't refunded. For items over $75, we recommend tracked shipping or insurance, as we can't guarantee we'll receive your return.

Refunds

Once we've received and checked your return, we'll refund it to your original payment method within 5–7 business days. Sale items are refunded at the price paid. Items returned after the return window, or without an order number or receipt, receive store credit for the item's current value.

If your refund hasn't appeared after 5 business days, check with your bank. If it's been more than 15 business days since we received your return, email us and we'll look into it.

Exchanges

Exchanges are available within Australia once we've received your return. Exchange items aren't reserved until then. International orders can be returned for a refund or store credit, but not exchanged. If the item was a gift, you can exchange it or ask for store credit.

Items we can't accept back

Worn or washed products, gift cards, and final sale items such as Mystery Items.

Custom teamwear

Custom garments are made to your approved design, so we don't accept returns or exchanges for change of mind. That includes choosing the wrong size, so please check the size chart before you approve your order.

If a custom garment is faulty, or doesn't match the design you approved, email info@cyphrcombat.com as soon as you can after delivery, with your order number and photos. We'll assess it and remake or correct the affected garments at no cost.

Damaged or wrong items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email info@cyphrcombat.com straight away with your order number and photos so we can make it right.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. For a major failure, you are entitled to a replacement or refund.

Questions

Email info@cyphrcombat.com or call 0494 090 139.